The Field Operations Manager is the force multiplier that brings the OSP, ISP, Splicing, Install and Turn-Up together. They are responsible for coordinating, QA/QC, and implementation of multiple projects.
Essential Duties & Responsibilities:
- Manages all Site Acquisition Coordinators and Field Technician teams.
- Work alongside other OSP and Operations to fulfill new service and maintain the overall integrity of the network.
- Guides and directs splicing operations to meet critical deadlines.
- Assures quality implementation and customer communication by working closely with Service Delivery Teams and Account Managers.
- Provide oversight of contract labor management, including adherence to scope of work and quality standards.
- Proactively plan for, secure, and deploy contractor resources to meet business demands.
- Provides technical support and direction to staff and contractors regarding new or existing network elements, operational standards, and staff development.
- Responsible for purchasing, budgeting, business plan development.
- Ensures quality control checks, COPs are completed satisfactorily; resolves escalated customer problems as necessary.
- Provides recommended areas for improvement for service/work flows/department hand offs.
- Maintains and monitors Salesforce data related to ISP, records and documents in accordance with company policies and procedures.
- As needed, assist with the facilitation of Statement of Work (SOW) for high volume/complex projects.
- Develops an effective frontline Leadership team and assists them with developing their direct reports as to drive a high-performance culture and environment.
- Actively and consistently supports all efforts to simplify and enhance the overall customer experience.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Minimum 2 years of prior applicable experience.
- Working knowledge of fiber plant design, construction and implementation.
- Familiar with QA/QC practices for fiber deployment.
- Ability to manage others.
Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting, standing, and walking.
- Lifting up to 50 pounds several times a day.
- Overhead lifting of over 20 pounds.
- Bending, stooping, climbing ladders and crawling.
- Keyboarding/typing.
- Long hours involving overtime and weekends as necessary.
- Ability to read effectively from a computer screen, sampling device and/or a paper copy.
Working Conditions:
- Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
- Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
- Ability to travel up to 20%.
- Ability to work flexible hours including evenings, holidays, and weekends.
Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
